Return & Refund Policy

Thank you for shopping at Arovy. We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our Return & Refund Policy below.

Return Eligibility

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return, items must:

• Be unused, unworn, and in original condition
• Be returned in original packaging
• Include all accessories, manuals, or parts (if applicable)
• Include proof of purchase or order confirmation

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

• Items returned after 14 days of delivery
• Products damaged due to misuse, negligence, or improper handling
• Final sale or clearance items (if applicable)
• Any item not in original condition

Return Process

To start a return, please contact our support team with your order details.

Once your return request is approved, we will provide instructions for returning the product.

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Return Processing Time

Once we receive your returned item, we will inspect it and process your return within 3 business days.

After approval, you will receive confirmation regarding your refund or replacement status.

Refunds

If your return is approved:

• Refunds will be issued to your original payment method
• Processing time for bank or payment providers may vary
• Shipping charges are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Order number
• Photos of the product and packaging
• Description of the issue

We will arrange a replacement, exchange, or refund as appropriate.

Order Cancellation

Orders can be canceled before they are shipped.

Once shipped, orders cannot be canceled and must follow the return process.

Exchanges

We allow exchanges depending on product availability. Please contact support for assistance.

Contact Us

If you have any questions about this Return & Refund Policy, you can contact us:

Arovy

Website: https://arovy.shop/
Contact Page: https://arovy.shop/contact-us/

Live Chat: Available on our website
Phone: +1 918 583 3400
Email: support@arovy.com

Location:
901 S Elgin Ave, Tulsa, OK 74120, United States

Business Hours:
Monday – Friday: 9:00 AM – 7:00 PM (USA Time)

We appreciate your trust in Arovy and thank you for shopping with us.