FAQ’s

Welcome to Arovy! We’re committed to making your shopping experience simple, secure, and enjoyable. Below you’ll find answers to our most frequently asked questions about our premium office chairs, shipping, payments, returns, and customer support. If you need additional assistance, our support team is always happy to help.

Products

What products does Arovy sell?

Arovy specializes in premium office chairs designed to provide exceptional comfort, ergonomic support, durability, and modern style for home offices, corporate workspaces, and professional environments.

Are your office chairs made from high-quality materials?

Yes. Every office chair is crafted using premium materials selected for long-lasting durability, comfort, and everyday performance.

How do I know the dimensions of a chair?

Detailed dimensions, specifications, and product features are listed on each product page. We recommend reviewing this information before placing your order to ensure the chair meets your space and comfort requirements.

Shipping

Do you offer free shipping?

Yes. Arovy proudly offers free shipping on all eligible orders within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

How long does shipping take?

Standard delivery usually takes 5–7 business days after your order has been processed.

Do you ship internationally?

No. At this time, Arovy ships only within the United States.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email containing your tracking number and shipment details.

What should I do if my package is delayed or lost?

If your package is delayed or appears to be lost, please contact our customer support team. We’ll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Orders

Can I change or cancel my order?

If your order has not yet been processed or shipped, we’ll do our best to accommodate your request. Please contact us immediately after placing your order.

I didn’t receive my order confirmation email. What should I do?

First, check your spam or junk folder. If you still cannot locate your confirmation email, contact our customer support team, and we’ll be happy to resend it.

Payments

Which payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Are my payments secure?

Yes. Every transaction is protected using SSL encryption and secure payment gateways to help keep your personal and financial information safe.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy for eligible products. Items must be returned in accordance with our Return & Refund Policy.

How long does it take to process a refund?

Approved refunds are typically processed within 1–2 business days and returned to your original payment method. Depending on your financial institution, additional processing time may apply before the funds appear in your account.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item. We’ll review the issue promptly and arrange an appropriate solution.

Customer Support

How quickly will I receive a response?

Our customer support team aims to respond to all inquiries within 1 business day during normal business hours.

How can I contact Arovy?

Phone: +1 918 583 3400

Email: support@arovy.com

Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Address:
901 S Elgin Ave
Tulsa, OK 74120
United States

Why Choose Arovy?

Arovy is dedicated to providing premium office chairs that combine exceptional comfort, ergonomic design, durability, and modern aesthetics. We offer free U.S. shipping, secure payment processing, fast order handling, dependable customer service, and a straightforward return policy. Our commitment to quality and customer satisfaction makes Arovy a trusted destination for office seating solutions across the United States.